Syncing SugarCRM (Community Edition) and Outlook 2007/2010

The Pro version of SugarCRM offers a custom Outlook connector. When using the Community (free) version of SugarCRM though, you may want to consider alternative routes to sync emails, contacts, meetings etc from SugarCRM to Outlook and vice versa.

Meet KINAMU Outlook Connector

For this to work you need to add the SOAP Module to your SugarCRM installation via the module loader. Just download the zip-file and upload and enable it via the Module Loader:

Now install the KINAMU Outlook Connector Binary on your local workstation. Upon installing the Outlook plugin (used version 1.6.3), you need to enter your SugarCRM credentials via Outlook->Options->addins->Add-In Options.

Personally I got the following error message when entering my credentials:

attempting Login ...
Could not find endpoint element with name 'sugarsoapHttpPort' and
contract 'SugarSoapService.sugarsoapPortType' in the ServiceModel
client configuration section. This might be because no configuration
file was found for your application, or because no endpoint element
matching this name could be found in the client element. gives the following advice:

You have to fix one registry entry.
Find this entry and correct it like this:
"Manifest"="file:///C:\\Program Files\\KINAMU\\KINAMU Connector\\KINAMU Connector.vsto|vstolocal"

Original Manifest was without ‘file:///’ –prefix. Without fixing this Kinamu Plugin just closes.

Using regedit.exe:

Now, entering the credentials into the addin-options worked perfectly.

From this point onward the (Screencast) documentation located at worked like a charm.

8 comments to “Syncing SugarCRM (Community Edition) and Outlook 2007/2010”

  • Lou, January 30, 2012 at 9:06 pm

    Awsome. Thank you very much.

  • Hinnerk, March 9, 2012 at 1:46 pm

    Actually we now left Sugar and made the switch to as we are using (a heavily customized) Redmine for project/ticket-management anyway so CRM becomes integrated with the rest of the internal management applications.

  • Revathi, June 7, 2012 at 11:39 am

    Hi Hinnerk,th above guidelines really helpful.thank you.I am facing a problem when I try to connect with sugarcrm.

    Opened outlook and with in Addins->Kinamu->connect
    opening a window with message:
    reading settings …
    reading registry …
    initializing Soap Client …

    After that nothing is going on..
    please help.

  • Jose R Galindo, August 9, 2012 at 10:06 pm

    Hey Hinnerk Brügmann this “little tutorial” looks very good. Thank you.

    This afternoon I will try to do it.

    Best Regards


  • Maybray Digital, July 8, 2013 at 5:51 am

    We actually couldn’t find any references to this module in Kinamu website. Do you know whether they still support/develop this connector?

  • Jisha, January 30, 2014 at 5:14 am

    I have installed KINAMU Outlook Connector . What username and password i should give? Because I am using community Edition of Sugarcrm. From where we will get username and password? and also what is the destination?

  • Bob, April 16, 2014 at 4:27 pm

    Does anyone know whether this connector will work with a multi-tenant implementation of SugarCRM CE 6.1.6?

  • John, July 20, 2015 at 10:18 pm

    Does this work with SugarCRM CE 6.x?